Terms of service
Terms of Service
Welcome to ZGEMS. By accessing our website, purchasing products, or using our services, you agree to be bound by these Terms of Service. Please read these terms carefully before using our website.
Agreement to Terms
By using the ZGEMS website and services, you acknowledge that you have read, understood, and agree to these Terms of Service.
Products & Services
ZGEMS offers natural gemstones, lab grown gemstones, jewellery, gemstone sourcing services, custom jewellery design, and related services.
We make every effort to present our products accurately. However, due to variations in photography, screen displays, lighting conditions, and the natural characteristics of gemstones, colours and appearances may vary slightly from images displayed on our website.
Pricing
All prices displayed on our website are subject to change without notice.
While we strive to ensure pricing accuracy, ZGEMS reserves the right to correct pricing errors, update product information, or cancel orders affected by incorrect pricing.
Orders
Submission of an order does not guarantee acceptance. ZGEMS reserves the right to refuse, cancel, or limit orders at our discretion.
If an order cannot be fulfilled, customers will be notified and any applicable payment refunded.
Payment
Payment must be received in full before products are shipped or custom work commences, unless otherwise agreed in writing.
All transactions are processed through secure third-party payment providers.
Gemstone Sourcing & Custom Orders
Special-order gemstones, sourced gemstones, custom-cut gemstones, custom jewellery, and personalised items are created or sourced specifically for individual customers.
Important: Custom-made jewellery, personalised items, and specially sourced gemstones are generally non-refundable unless they arrive damaged, defective, or significantly different from the agreed specifications.
Shipping & Delivery
ZGEMS ships to most countries worldwide. Delivery timeframes are estimates only and may vary due to carrier delays, customs processing, weather events, or other circumstances beyond our control.
Customers are responsible for providing accurate shipping information. ZGEMS is not responsible for delays or losses resulting from incorrect shipping details supplied by the customer.
Customs Duties & Taxes
International orders may be subject to import duties, taxes, customs fees, and local regulations.
These charges are the responsibility of the customer and are not included in product prices or shipping charges unless specifically stated otherwise.
Returns & Refunds
Eligible items may be returned within 14 days of delivery in accordance with our Return & Refund Policy.
Customers are responsible for return shipping costs unless the item received was incorrect or damaged.
Ring Resizing
Eligible rings purchased from ZGEMS may qualify for one complimentary ring resizing within 30 days of delivery.
Customers are responsible for all shipping and postage costs associated with the resizing service.
Intellectual Property
All content on the ZGEMS website, including text, images, graphics, product descriptions, logos, designs, and branding, remains the property of ZGEMS unless otherwise stated.
Content may not be copied, reproduced, distributed, or used without prior written permission.
Product Information Disclaimer
Gemstone weights, measurements, colours, treatments, and characteristics are provided to the best of our knowledge and may contain minor variations.
Natural gemstones are unique products of nature and may contain inclusions, colour variations, and other natural characteristics.
Limitation of Liability
To the maximum extent permitted by law, ZGEMS shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our products, services, or website.
Our total liability shall not exceed the amount paid by the customer for the relevant product or service.
Website Availability
We strive to keep our website operating smoothly. However, ZGEMS does not guarantee uninterrupted access and may modify, suspend, or discontinue parts of the website without notice.
Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.
Changes to These Terms
ZGEMS reserves the right to update or modify these Terms of Service at any time. Changes become effective upon publication on this website.
Contact Us
If you have any questions regarding these Terms of Service, please contact the ZGEMS customer service team.
Thank You for Choosing ZGEMS
We appreciate your trust and look forward to helping you discover exceptional gemstones and jewellery.